Refund policy

We hope you love your Myer Street Fashion purchase, however, if you find that it is not suitable, we are able to offer refunds or exchanges with the conditions below. Please keep in mind we do not offer refunds or exchanges on sale or clearance items (T&Cs APPLY)

Please note that all returns or exchanges must be posted to the below address with a returns form completed. A Returns Form is included with your order that details instructions on how to request a refund exchange or eVoucher for your item. You can also follow the link below to download a copy.

DOWNLOAD A COPY OF THE RETURNS FORM HERE

Myer Street Fashion Return Address:

18 Myer Street

Lakes Entrance

VIC  3909

Australia

Conditions

• The goods have not been worn, altered, or washed and are in a saleable condition
• The goods have all original tags attached 
• The goods are returned within the time frame stated below
• Your return must be posted strictly within 21 days of the date of receipt. This includes faulty items.
• We will only cover the cost of postage on returns if your order is faulty. We do not cover the cost of postage on returns due to dissatisfaction or a change of mind.  We are a small business and cannot afford to cover the postage costs when a sale is not made.
• Your return must include your Returns Form in the parcel.
• Returns and exchanges are to be posted back at the customer’s expense and is non-refundable. Myer Street Fashion cannot take responsibility for lost or damaged orders. We recommend using a traceable form of postage. 
• For exchanges, the postage costs will be invoiced to the email provided and sent as soon as this is paid.
• Please note that only one exchange can be requested per sale
• For faulty items, a refund, repair or replacement will be given and return postage will be refunded upon inspection of the item.
• For hygiene reasons, we do not offer returns for jewellery, swimwear, intimates or hats.
• Items purchased on sale or clearance cannot be returned.
• Returns may take up to 5 business days to be processed.

Myer Street Fashion reserves the right to deny a return if items are used, soiled, worn or damaged in any way or have any form of excessive hair, perfumes or scents on the fabric. These soiled or damaged items will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.

Refunds 

If you are requesting a refund, we will credit your purchase via the gateway you made payment with.  Please note that refunds do not include our postage cost (usually around $9.50 in Australia). Only the item/s price (less postage) will be refunded. 

eVouchers

eVouchers will be issued as a gift card and can be used both online and in store. 

Faulty Items

If you believe your item is faulty, please contact Myer Street Fashion at fashion@myerstreet.com.au with details of your purchases, the fault and images prior to sending it back to us.

We cannot accept liability for an item until it is returned and has been confirmed as faulty by our warehouse team and manufacturer. 

What defines faulty?

• Manufacturing faults
• Goods that have been wrongly described
• Goods that are different to the goods that you ordered
• Goods that do not do what they are supposed to do
• Goods that have defects that were not obvious or that we did not bring to your attention

Australian sellers are required to repair or replace a product that is defective or is not up to expectations, amongst other things, but these consumer guarantees do not extend to replacing an item that was posted by them, which was subsequently lost by Australia Post.

Please note that the goods are your responsibility until they are returned to Myer Street Fashion.  Myer Street Fashion will not issue a refund on item/s that are not received or are lost in transit.

If you still have questions about our returns policy, feel free to email Myer Street Fashion at: fashion@myerstreet.com.au